Company: Financial Engines
Project: error messages for the Fin Engines mobile app
Scope: write error messages for the mobile app, while developing standards around form and terminology
Stakeholders: engineering, design, product, portfolio management
My Contribution: the after content (the before content in italics was placeholder content I didn’t write)
Examples of Mobile App Error Messages
Before: Login failed. Please verify your credentials and try again!
After: We couldn't log you in. Please check your credentials and try again.
Before: Invalid phone number format
After: Phone number must contain 10 digits
Before: Please enable this app to use your camera in settings
After: To take a photo, allow Fin Engines to access your camera in Settings
Before: Sponsor is not currently enabled for this account
After: Sorry, our app isn’t enabled for your employer yet. We’ll let you know when that changes.
Before: Delete account?
After: Are you sure you'd like to delete this account? It may impact the advice we give you.