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Error Messages

  • Company: Financial Engines

  • Project: error messages for the Fin Engines mobile app

  • Scope: write error messages for the mobile app, while developing standards around form and terminology

  • Stakeholders: engineering, design, product, portfolio management

  • My Contribution: the after content (the before content in italics was placeholder content I didn’t write)

Examples of Mobile App Error Messages

Before: Login failed. Please verify your credentials and try again!
After: We couldn't log you in. Please check your credentials and try again.

Before: Invalid phone number format
After: Phone number must contain 10 digits

Before: Please enable this app to use your camera in settings
After: To take a photo, allow Fin Engines to access your camera in Settings

Before: Sponsor is not currently enabled for this account
After: Sorry, our app isn’t enabled for your employer yet. We’ll let you know when that changes.

Before: Delete account?
After: Are you sure you'd like to delete this account? It may impact the advice we give you.